MoonX Academy › Refund Policy
Refund Policy
Last updated: September 8, 2026
We want you to be happy with MoonX Academy. This policy explains when you can get a refund. Because Paddle.com is the Merchant of Record for all our orders, refunds are issued by Paddle to your original payment method.
1. Token packs
- Full refund within 14 days of purchase if none of the Tokens from that pack have been used.
- If you have used part of a pack within the 14-day window, we refund the unused portion on a pro-rata basis at the price you paid per Token.
- Tokens that have been spent on tool runs or module unlocks are consumed digital content and cannot be refunded.
- After 14 days, purchased Tokens are non-refundable, except as set out in section 4.
2. Custom amounts
Custom Token purchases follow exactly the same rule as packs: full refund within 14 days if unused, pro-rata refund of the unused portion if partly used. Every purchase is one-time — we do not sell subscriptions and there are no automatic renewals.
3. EU / UK consumers — right of withdrawal
You have a statutory 14-day right to withdraw from a purchase of digital content or services. By using Tokens or accessing premium content before the 14 days have passed, you expressly request immediate performance and acknowledge that you lose the right of withdrawal for the part that has been performed (used Tokens / accessed content). Unused Tokens and unused subscription time remain refundable as above.
4. Other cases
- Service unavailable — if a paid feature is unavailable for more than 72 consecutive hours because of us, contact us for Tokens or a pro-rata refund.
- Discontinuation — if we permanently shut down the Service, unused purchased Tokens are refunded.
- Duplicate or mistaken charge — refunded in full.
5. How to request a refund
Email support@moonx.fr with the email address on your account and your Paddle order number (found on your receipt), or contact Paddle directly at paddle.net. We respond within 2 business days. Approved refunds are issued by Paddle and typically reach your account within 5–10 business days depending on your bank.
6. Abuse
We reserve the right to refuse refunds in cases of repeated purchase-and-refund patterns, chargeback abuse or breach of our Terms.